Job Description

OVERVIEW
The University of St. Thomas invites qualified candidates to apply for a Desktop Systems Administrator position within Innovation Technology Services.



The University of St. Thomas embraces diversity, inclusion, and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion a diverse, equitable and inclusive environment. The University is an Equal Employment Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or other protected characteristic. We are committed to building a skilled team that represents a variety of backgrounds and perspectives. This commitment is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. A successful candidate will possess a commitment to the ideals of this mission.



JOIN OUR COMMUNITY

The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:

Up to 100% tuition remission for employees, spouses, and dependents upon eligibility
A generous Employer retirement contribution of 9.4% of annual salary upon eligibility
Medical, dental, and vision options
Employer-paid disability, life, and AD&D benefits


JOB SUMMARY

The Desktop Systems Administrator position is responsible for supporting and maintaining hardware and software systems related to Desktop & Mobile Computing at the University of St. Thomas. This role is responsible for managing the configuration, deployment, and security of Windows PCs, Apple devices, virtual desktops and applications, and other adjacent services.



The Desktop Systems Administrator works collaboratively with others as a member of one or more Service Teams to deliver services to faculty, staff, and students at the university. They provide advanced technical troubleshooting for escalated incidents, fulfill service requests, install and deploy software, maintain and repair hardware, and administer backend systems and applications.



The Desktop Systems Administrator partners with Information Security, Networking, Infrastructure, and other ITS staff to ensure compatibility and continuity of St. Thomas’ computing devices with University systems and services.



Services supported by this role may include:



Windows PC Hardware and Software Support
Apple Hardware and Software Support
Desktop & Application Virtualization
Email and Calendar
Collaboration and File Sharing (Microsoft 365)
Web Conferencing
Print, Scan, & Fax
Other services as assigned




ESSENTIAL FUNCTIONS

1. Work proactively to maintain service health for Windows and Apple computing and related services.

Utilize mobile device management systems (SCCM, Intune, Jamf, etc.) to keep Windows PCs and Apple Macs updated and patched to ensure compatibility, usability, and security for St. Thomas users and computers.
Create and maintain operating system images or other provisioning processes to ensure efficient PC and Mac hardware deployment and support.
Package and deploy software applications to PCs and Macs using SCCM, Intune, and Jamf Pro.
Manage remote and/or virtual desktops and applications for use by St. Thomas faculty, staff, and students.
Create and maintain detailed documentation in ITS knowledge base for both internal and external use.
Attend regular meetings and complete assigned project tasks for assigned services and other ITS projects.
Stay informed of industry best practices and trends related to device management, security, collaboration, and innovation.


2. Troubleshoot and resolve incidents and fulfill service requests Windows and Apple computing and related services.

Troubleshoot escalated incidents related to PC and Mac computing, virtualization, email and collaboration, printing, and other services.
Collaborate with and support other ITS staff members to ensure efficient resolution of client issues and requests. Work collectively to meet team goals for response and resolution.
Communicate with and provide customer service to faculty, staff, and students, both face-to-face and through virtual support tools as needed.
Record all work for incidents and requests in ticketing applications and follow appropriate ITS business processes for inventory tracking and other related processes.
Respond to “Priority 0” emergency incidents.


3. Assist with the training, mentoring, and support of ITS student employees.

Respond to questions and escalated incidents from the ITS Tech Desk in support of First Call Resolution.
Lead teams of students in support of ITS project work.


QUALIFICATIONS
Minimum Qualifications

At least 5 years of experience working in technology support
While this position could allow for some occasional flexibility in schedule, due to the duties and responsibilities of this position, the person in this role will be expected to work largely in-person on the St. Paul Campus.



Preferred Qualifications

B.A. or B.S. in Computer Science, Information Systems, or a related field


An equivalent combination of work experience, education, and relevant skills will be considered for all candidates.