Job Description

Description & Details: The Desktop Engineer is an essential part of the Client Experience Solutions (CXS) team and develops desktop engineering procedures, system policies, programming and scripting solutions, testing approaches, security methodologies, and an array of documentation to build and support a suite of images and applications, centrally deployed in ITS, and assisting in the management of these services. The individual in this position utilizes industry best practices and design principles in these activities. Additional information is available in the position description.The Desktop Engineer position is an essential part of the Client Experience Solutions (CXS) team and develops desktop engineering procedures, system policies, programming and scripting solutions, testing approaches, security methodologies, and an array of documentation to build and support a suite of images and applications, centrally deployed in ITS, and assisting in the management of these services. This position utilizes industry best practices and design principles in these activities.The Desktop Engineer position is an essential part of the Client Experience Solutions (CXS) team and develops desktop engineering procedures, system policies, programming and scripting solutions, testing approaches, security methodologies, and an array of documentation to build and support a suite of images and applications, centrally deployed in ITS, and assisting in the management of these services. This position utilizes industry best practices and design principles in these activities.

Work Schedule: regular university office hours, M - F, 8 a.m. - 5 p.m.

Advertised Salary: $60,500+ depending on experience

Minimum Qualifications:

· Bachelor’s degree in a relevant IT field and/or experience equal to four years.

· Organizational skills and effective oral and written communication skills.

· Endpoint management experience (SCCM, JAMF, or comparable systems)

· Advanced support-level skills for Mac and PC hardware and software, including operating systems.

· Demonstrated capacity for self-directed learning.

· Ability to work independently.

· Strong written and verbal communication skills

· Basic computer hardware repair

· Strong analytical and diagnostic skills

· Willingness to work after hours/weekends as needed.

· Excellent interpersonal skills

· Ability to solve complex problems independently and in collaboration with users, vendors, and colleagues.

Preferred Qualifications:

· 4 or more yrs. providing desktop engineering support (combination of onsite and remote capacity). Includes areas such as Microsoft Windows, Mac OS, Configuration management applications, Microsoft System Center, Group policies, Microsoft Azure/InTune and Jamf Pro

· In-depth knowledge of demonstrated OS image configuration, application deployment, server administration, LAN functionality.

· Demonstrated excellent customer service skills.

· Ability to work in a team environment.

· Powershell/VB scripting.

· Application and desktop virtualization.

· Desktop management/remote management.

· MacOS, or other operating systems.

· Cybersecurity frameworks and compliance (eg: NIST, CMMC, etc.

· Microsoft certifications in current Windows or Server operating systems and major applications as Microsoft Office, Visio, etc.

· Certification in current Apple MacOS and/or Jamf Pro.

Applicant Materials Required:

Resume and Cover Letter

Benefits:

NDSU offers a comprehensive benefits package which includes single or family health insurance coverage with premiums paid for by the university – with an effective date for new employees the first of the month following date of hire. Other benefits include: wellness benefits, basic life insurance, retirement plan, tuition waiver, annual leave, EAP, sick leave and holiday pay. Optional benefits include: supplemental life, dental, vision, long-term care insurance, flexible spending account, and supplemental retirement plans.

About Us:

North Dakota State University is distinctive as a student focused, land-grant, research university. We educate leaders who solve national and global challenges by providing affordable access to an excellent education that combines teaching and research in a rich learning environment.

NDSU is in the highest Carnegie Classification of Institutions of Higher Education, R1, granted to the top research institutions in the country.

NDSU has offices across the state of North Dakota, and the main campus is in Fargo, on the Minnesota border. Along with Moorhead, Minnesota, Fargo forms one of the largest metropolitan centers between Minneapolis and Seattle. The community is consistently ranked as one of the best places to live.

No Smoking Notice:

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.

EO/AA Statement:

North Dakota State University is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, color, gender expression/identity, genetic information, marital status, national origin, participation in lawful off-campus activity, physical or mental disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, spousal relationship to current employee, or veteran status, as applicable.

Diversity Statement:

NDSU strives to be a community of belonging, recognizing unique differences as strengths of our university. We seek to recruit and retain a diverse workforce that supports a community in which diverse populations and perspectives will know and learn from one another. NDSU values candidates who are committed to our core values of respect, inclusivity, community, creativity, excellence, impact, innovation, integrity, resilience, responsiveness, and transformation. Successful candidates will be committed to and help advance our strategic goal to create and maintain an open and respectful environment to promote inclusivity and diversity as a cornerstone of education, research, and outreach.