Patient Connection Representative

City of Hope

Chicago, IL

Job posting number: #7222294 (Ref:JR-13089)

Posted: April 4, 2024

Salary / Pay Rate: $17.20 - $26.55 / hour

Application Deadline: Open Until Filled

Job Description

Patient Connection Representative

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilitiesin Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The successful candidate:

Hours: Mon - Fri 7:00am - 3:30pm

Location: Downtown Chicago, IL

*This is not a remote position

The Patient Connection Rep will triage phone calls to ensure warm transfer or resolution per department guidelines; provide clerical support between patients, caregivers, physicians, care managers and clinical service departments with routine clerical and administrative tasks; document coordination; and ordering supplies. The position promotes teamwork, nurtures relationships with others and is viewed positively by co-workers. Communicates clearly, concisely, and courteously in a timely manner. Demonstrates professional behavior and appearance, respect for patient privacy and confidentiality in all contacts with patients, caregivers, vendors and stakeholders.

Minimum Qualifications:

  • High School diploma or equivalent;

  • Two (2) years customer service experience;

  • Experience with electronic medical records;

  • Knowledge of medical information and terminology

  • Excellent written and oral communication skills;

  • Multi-tasking, flexibility, telephone skills, time management, organization, attention to detail;

  • Proficient typing/keyboard skills required;

  • Strong knowledge of Microsoft Office (Word, Excel, Power Point, Outlook);

  • Some knowledge of medical terminology preferred;

  • Requires a great deal of independent contact with patients and their caregivers;

  • Individuals must have the ability to assess situations where other levels of clinical intervention may be necessary

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information

Salary / Pay Rate Information:
Pay Rate: $17.20 - $26.55 / hour

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

Apply Now

Please mention to the employer that you saw this ad on

More Info

Job posting number:#7222294 (Ref:JR-13089)
Application Deadline:Open Until Filled
Employer Location:City of Hope
United States
More jobs from this employer
Institution Website