Network/Communications Access Team Manager - 32810

University of Colorado

Aurora, CO

Job posting number: #7223343

Posted: February 29, 2024

Application Deadline: Open Until Filled

Job Description

Job Summary:

Does this describe you?

Do you thrive in an environment of mutual support, and commitment to the mission of an institution of higher learning? Do you want to be a part of innovative medical research, and knowing you had a role in making it happen. Do you want to be the superhero that saves the day? Do you want to be the better super hero that stops technology failures before professors and doctors even know they are happening. If you have exceptional interpersonal skills and a desire to mentor a team and build a winning culture, we want to know more about YOU!

We are looking for a Network/Communications Access Team Manager to provide onsite leadership for our Network and Telephony teams on the CU Denver and CU Anschutz Medical campus. Not only will you be helping end users and technical staff, but the range of duties varies with changing technology makes every day exciting and new. The position comes available at a time of changing technologies and a chance to make a lasting change at both campuses. The position will also have the exciting opportunity to help train and lead the development of the employees of the Network/Communications Access Team. Daily duties may include:

Manage incidents related to network and telephony.
Assist with coverage, projects, or initiatives within OIT when available (not actively supporting their assigned division staff). Such activities will not interfere with the primary responsibilities assigned to this role.
Developing, with your peer managers, training and mentoring programs. Foster employees that may seek fulfillment within other programs such as server administration, applications support, and so on.
Assignment and management of work requests, and user issues related to network, Wi-Fi, Telephony, and more. Engage in high-level problem-solving activities to diagnose and troubleshoot complex technical issues and provide innovative solutions to meet customers’ needs.
Provide onsite support Network/Communications, for example:
Deployment, support, and resolution of incidents concerning wireless network technology.
Deployment, support, and resolution of incidents concerning wired network technology.
Deployment, support, and resolution of incidents concerning campus telephone systems.
Deployment, support, and resolution of incidents concerning campus softphone systems.
Deployment, support, and resolution of incidents concerning Campus Call Centers e.g., OIT Service Desk, Medical Clinic phone systems, Registrar’s office.
Deployment, support, and resolution of incidents concerning fax systems – we know, it is old, but required by medical and grant/research systems.
Work Location:

Onsite – this role is expected to work onsite and is located in Aurora, CO.

Why Join Us:

The Office of Information Technology (OIT) is a subdivision of Information Strategy and Services (ISS). In ISS we emphasize six key principles that connect our teams and ensure our success:

Curiosity- Explore beyond our own experience.
Compassion- Be empathetic to understand our customer and community needs.
Collaboration- Partner well beyond our space.
Commitment- Be dedicated to service excellence and follow-through.
Competence- Know our craft and be committed to continuous improvement and learning.
Confidence- Be empowered and assured to represent our customers and their needs.
In OIT we value our team members and strive to achieve work life balance, inclusivity, and a FUN working environment. Click HERE to view testimonials from OIT Employees about why they enjoy working for OIT!

The Office of Information Technology (OIT) works to advance the University mission by providing innovative technology solutions and services to the CU Denver | Anschutz Medical Campuses, their constituents, and partners. Click here to find out more about the Office of Information Technology

Active investment in our culture and our people is foundational in developing and delivering service excellence. To cultivate a people centric workplace, we do the following:

Invest in inclusive leadership to promote belonging and integrate DEI into daily operations
Focus on employee wellness
Provide effective coaching and foster continuous learning & development
Offer flexible work arrangements when possible
Click here to find out more about OIT’s Culture

Why Work for The University:

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave!

The University of Colorado offers an excellent benefits package including:

Medical: Multiple plan options
Dental: Multiple plan options
Additional Insurance: Disability, Life, Vision
Retirement 401(a) Plan: Employer contributes 10% of your gross pay
Paid Time Off: Accruals over the year
Vacation Days: 22 (maximum accrual 352 hours)
Sick Days: 15 (unlimited maximum accrual)
Holiday Days: 10
Tuition Benefit: Employees have access to this the benefit on all CU campuses
ECO Pass: RTD Bus and light rail service
Additional Perks & Programs: Click here to access a few more Perks and Programs
See for yourself: https://www.cu.edu/employee-services/benefits and https://www.cu.edu/employee-services/leave-policies

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

Education:

The successful candidate has graduated from an accredited college or university with a bachelor’s degree in computer science, management information systems, engineering, business, or a closely related field.

Substitution: A combination of education and related technical or System Administration experience may be substituted for the bachelor’s degree on a year-for-year basis.
Experience:

2-5 years of experience managing a team of technical personnel
2-5 years’ technical experience and strong working knowledge in areas such as the following:
Teams, Zoom, WebEx and other alternative enterprise telephony providers.
Softphone management, including vendor landscape and common issues e.g. e911
Access layer networking protocols for routing and switching.
IEEE 802.11 wireless protocols
Automatic Call Distribution management
Distributed Antenna System deployment and RF technology
Unified Messaging voice mail
Copper and Fiber-based cabling infrastructure.
Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

Cisco Certified Network Associate (CCNA) certification
5 years of progressively responsible experience in the IT industry is preferred.
Operational IT experience within a governmental or higher education institution is desired.
An M.B.A. or M.S. with emphasis in telecommunications, computer science, information systems, IT security, or systems engineering desired.
2+ years of experience managing a budget of $1,000,000 or more.
Knowledge, Skills and Abilities:

Experience and proven success in the management of large-scale, complex IT systems.
Has managed operational and capital budgets.
Ability to manage a diverse technical team.
Ability to establish and maintain effective professional working relations with subordinates, peers, colleagues, associates, administrative staff members, faculty, and with personnel of external agencies and organizations.
Position holder must be skilled in the art of writing.
Ability to manage multiple projects simultaneously from inception through completion.
How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: ISS Human Resources [email protected]




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