Manager, Practice Management

Join the transformative team atCity of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary:

The Manager, Practice Management is responsible for strategic planning, management, development and operational performance of multi-disciplinary outpatient satellite practices. Provides leadership to multiple sites in partnership to provide quality patient care in a safe, cost effective, patient focused environment. Collaborates with physicians, other health care disciplines and managed care organizations to assure optimal patient care. Manages, directs and oversees all administrative and clinical operations and staff.

As a successful candidate, you will:

Personnel:

• Manages all personnel activities of the administrative staff. Supports and oversees the activities of the clinical supervisor and clinical staff. Recruits, interview, hires, trains, evaluates and disciplines employees. Ensures all employees are appropriately trained.
• Maintains and oversees the schedules for all support personnel in all locations. Makes staffing changes as needed to manage workflows. Grants/denies personal leave time for staff according to coverage and practice policy.
• Makes recommendations for highest and best use of personnel, based on licensure, certification and/or skill set.
• Conducts regular staff meeting. Documents all meetings accurately and in an organized fashion.
• Oversees cross-training and education of staff.
• Oversees the administrative and clinical areas and coordinates their activities. Promotes cooperation of the staff to achieve department objectives and maintain good department relations.

Patient Care:

• Oversees Clinical Supervisor as he/she assesses and evaluates patient flow in clinical practice sites – works with the Clinical Supervisor to implement changes for quality service and care
• Collaborates with Clinical Supervisor, physicians and others to plan and execute process changes that improve patient care services and patient management
• In collaboration with Clinical Supervisor, develops written protocols for patient care standards with approval from Medical Director and Vice President, Operations
• Investigates complaints of patients, patients’ families, nursing staff, medical staff, clerical staff and administration and takes appropriate action; follows-up to ensure that complaints have been satisfactorily handled

Operations:

• Reviews physician schedules periodically to maximize physician efficiency and productivity; coordinates changes with clinical staff and department managers
• Request and establishes operating room block time from community hospital for surgical staff as needed.
• Ensures the practice adheres to all applicable OSHA/CLIA/COLA standards
• Directs the ordering of all administrative supplies – develops effective inventory control systems
• Makes recommendations for purchase of capital equipment to Vice President, Operations
• Ensures the practice complies with all applicable laws, regulations, policies and procedures according to state and federal law
• Maintains current federal, state, county and local license, survey, inspections and certifications as required by regulatory bodies for all satellite locations.
• These include business licenses, fire safety inspections, OSHA equipment inspections and laboratory surveys
• Directs surveys required and scheduled by city, county, state and federal inspectors, including COLA inspections
• Consults with Vice President, Operations and the Physician Lead concerning management of assigned area and all related matters

Financial:

• Assists in developing satellite location budgets, considering fiscal and capital needs. Monitors variance against budget on an ongoing basis and recommends solutions
• Maintains reports and collect statistical data for administrative, financial and regulatory purposes
• Regularly reviews copay, patient financial responsibility and demographic reports for all satellite locations and distributes to appropriate staff
• Reviews daily charges in EMR and updates charges as required by corporate billing office
• Approves all administrative invoices
• Maintains accurate time-keeping for physicians

Other:

• Participates with leadership in the interview process for hiring new physicians
• Responsible for on boarding new physicians and employees
• Directs relocation of offices/practices when required including directing physical move, purchasing furnishing and coordinating all communication equipment and software with IT department
• Participates in strategic planning, design of new space, program growth and acquisition and development of new programs

Your qualifications should include:

• High School Diploma or GED
• 3-5 years of experience. Experience to include working in a medical/hospital setting with physicians and high-level executives for strategic planning, operations and problem solving.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.