Job Description

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LOCATION: Information Technology Services

STARTING HOURLY RATE: $27.86+ hourly, depending upon education and experience, IT 5

South Dakota School of Mines and Technology seeks an Information Technology Supervisor to join our Information Technology Service (ITS) team. This position will manage the South Dakota Mines ITS Help Desk and provide technical support for a large number of desktop and mobile PCs and their users. The ideal candidate will be able to troubleshoot and repair PC issues quickly and efficiently. Other duties include:
Manage student workers;
Coordinate technical requests with appropriate staff to maintain a high level of service, effectively managing a variety of responsibilities;
Provide technical support for various administrative software packages including SDeZBuy, Transact, eAccounts and Microsoft Office products;
Serve as technical representative for administrative software project initiatives, for SD Mines campus and SD Board of Regents statewide systems.

The successful candidate will demonstrate an understanding of the administrative responsibilities of a university and possess the knowledge and abilities outlined below.

Knowledge of:
a wide variety of computer software, hardware, and peripherals;
mobile devices and technologies (cell phones, tablets);
base level network protocols and topologies.

Ability to:
diagnose and resolve workstation and network problems;
operate a variety of software applications;
establish effective working relationships;
coordinate workloads with student workers;
communicate effectively with others;
be detail orientated, handle multiple tasks, prioritize accordingly and meet strict deadlines;
maintain confidentiality;
provide outstanding customer service.

South Dakota Mines is committed to recruiting and retaining a talented workforce and offers an excellent comprehensive benefits package including medical, dental, vision, and life coverage options for employees, spouses and dependents; retirement plans; paid holidays; and a generous vacation and sick day allowance. Individuals interested in this position must apply online at https://www.sdsmt.edu/employment/. Human Resources can provide accommodation to the online application process and may be reached at (605) 394-1203. Review of applications will begin March 19, 2024, and will continue until the position is filled. Employment is contingent upon completion of a satisfactory background investigation.

Please attach a cover letter, resume, and list of three professional references (include name, mailing and email address for each reference).