At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients.  Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry.  We apply our expertise in technology, innovation and our business to support Pfizer in this mission. 

The Core Field Force Creation Center team creates comprehensive technology solutions for our internal global sales team.  This includes all digital products, platforms, services and experiences in service of: 

• Customer facing activities, such as call planning, detailing and recording

• Customer relationship management

• Coaching

• Account Management

• Call center solutions

• Escalation of customer requests across Pfizer

Solutions teams are driven to ensure that our commercial teams have easy access to the information and tools they need to educate HCPs so that they can manage the best possible outcome for patients.   

Opportunities exist in many disciplines including web, mobile and platforms such as Veeva and Salesforce.com to empower our stakeholders through seamless user experiences.

We seek qualified individuals to join us in our mission to fulfill our company’s purpose as we advance breakthroughs that change patients’ lives by ensuring they have access to quality healthcare services and Pfizer’s medicines and vaccines.

ROLE SUMMARY

As Senior Manager, Engineering Lead – Medical Affairs Solutions, you will lead a high performing DevOps oriented team delivering critical and complex components in Salesforce and Veeva aligned to our roadmap, vision, strategy & business needs with a focus on the Pfizer solutions supporting the Medical Affairs customer facing colleagues. You will work alongside other platform, projects and product teams, ensuring their technical deliverables on the Salesforce.com / Veeva platform meet all applicable standards on application design, testing, quality and security.Salesforce.com powers many of Pfizer’s Commercial and Medical Affairs field force systems including Customer Relationship Management needs.

ROLE RESPONSIBILITIES

Your primary responsibilities will be to provide deep technical knowledge and technical leadership to the sprint team. You will be accountable for the successful delivery of sprint team technical objectives and managing a team of contract delivery resources.

• Detailed understanding of the technical landscape, both inside and outside of Pfizer. The candidate will have proven subject matter expertise in multiple of our foundational technologies/areas including Salesforce.com, Veeva CRM, Veeva Vault and Copado. Whilst being recognized as a technical SME, this role requires you to understand the needs of the business and be able to successfully translate this knowledge into day-to-day decision-making.

• Ensure that the correct design and engineering decisions are made for the platform. Actively share knowledge and make decisions based on multiple inputs across the wider team and BU.

• Detail oriented, persistent, strong desire to produce quality applications focused on user experience.

• Responsible for skills management of all technical resources in the team, ensuring the talent pool is appropriate for current and future needs.

• Responsible for the management and development of continuous integration, release management, code quality and deployment capability for production applications across the platform ecosystem.

• Be a champion of innovation within the immediate and wider team, developing resources & processes to adopt innovating thinking and approach to problems.

• Embrace a DevOps mentality and ensure the model’s success, building a culture of shared responsibility and transparency leading to higher quality and far quicker delivery of output. Take part in the culture of measurement, learning and feedback.

• Establish close partnerships with relevant Engineering and Operations colleagues to ensure alignment in all areas of development strategy, process, operational needs, DevOps culture and other areas relevant to excellence in the asset lifecycle of assets in the portfolio.

• Use industry best practice and your own experience to ensure that security is baked in from the beginning and that the team fully embrace a DevSecOps and shift-left on security mentality.

BASIC QUALIFICATIONS

• Minimum of 7 years relevant experience as an information technology professional in roles such as a software architect and/or developer, systems engineer, computer engineer, engineering lead, technical team lead.

• Bachelor of Science degree in Information Management, Computer Science, Engineering, Technology Management or relevant disciplines.

• Experience managing teams including the financials of contract or colleague resources.

• Developing increasing responsibility in an engineering lead related role.

• Minimum of 3 years recognized experience with Salesforce.com & Veeva (Custom and Lightning development preferred) with deep and broad experience working with Salesforce.com at enterprise scale.

• Demonstrable experience operating in a DevOps environment as well as modern software engineering, including coding standards, code reviews, source control management, build processes, testing, and releasing.

• Demonstrable understanding of code versioning tools such as git.

• Experience with Atlassian (Jira, Confluence), GitHub an asset.

PREFERRED QUALIFICATIONS

Ideal candidates will be familiar with multiple of the following technologies.

• Amazon Web Services

• Mulesoft/CloudHub

• Salesforce

• Redshift/MySQL

• Veeva CRM

• Veeva Vault

• Veeva Medical

Exceptional interpersonal and communication skills with the ability to establish relationships, influence outcomes, and deliver effective presentations to a variety of audiences.

Ability to work with others in a constructive and collaborative manner & influence resources outside of the immediate span of control.

Ability to lead as well as influence and evangelize standards and practices in a complex, matrix environment with geographically distributed resources.

Detail oriented, persistent, strong desire to produce quality applications focused on user experience.

Ability to take a systematic approach to estimation of technical projects.

Excellent skills in analysis, critical thinking and planning, oral and written communication, consensus building, facilitation, negotiation and the ability to readily learn a new business area.

Technology solutions delivery in a pharmaceutical or regulated environment a bonus.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Travel may be required at times

Our business is a 7x24x365 endeavor.  This role may on occasion require physical or virtual participation on a weekend, holiday, or after normal business hours.

Work Location Assignment: On Premise

Last day to apply : April 2nd 2024

The annual base salary for this position ranges from $117,300.00 to $195,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

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