Job Description

About the Department
Dairy Records Management Systems (DRMS) provides herd management information solutions and software to ten thousand dairy farmers located in 48 states and Puerto Rico. DRMS serves dairy farmers through farmer coops – Dairy Herd Improvement Associations (DHIAs).

DRMS develops desktop, mobile, and cloud solutions for on-farm management and information analysis for dairy farmers. DRMS utilizes a cloud-based data warehouse utilizing in-house developed applications for data collection, lab management, data merging, record computation, report generation, information analysis, dashboard reporting, print center management, and business recovery.

Dairy producers utilize DRMS applications and reports to manage their dairy herds to ensure the production of high-quality products while maintaining a profitable dairy operation.

DRMS applications aggregate, validate, enhance, and correct data harvested through DRMS applications and third-party applications. Once the automated DRMS systems complete their data processing and analysis, the resulting information is disseminated to dairy farms via the DRMS software, website, or printed reports.
Essential Job Duties
Provide independent leadership in delivering technological support to dairy farmers and dairy industry workers in the use of dairy herd management software.
Assist in determining and specifying potential technologically sound improvements in software that deploy proper dairy science principles.
Enhance technical and educational documentation that applies dairy science principles.
Teach proper use of software to dairy producers and industry members.
Conduct technical support to dairy producers, dairy coop field technicians, dairy coop managers and consultants; log all communications in Salesforce CRM
Gather information from routine and unique situations to determine technological solutions
Explore options in existing software solutions and suggest methods to deploy for described management problem
Research background information
Assist in maintenance of knowledge base to enable effective future responses
Gather information concerning new applications to help devise new software solutions
Collaborate with team cohorts in delivering inventive solutions and adapting software to new situations; advise cohorts in areas of unique expertise
Document technical conditions to enable future applications
Teach dairy industry members how software operates and how to apply software solutions
Manage projects that require independent research; exercise judgement with latitude on actions and decisions
Conduct online/on-farm educational sessions for company software and features
Periodically represent DRMS at industry trade shows
Other Responsibilities
Other duties as assigned.
Qualifications
Minimum Education and Experience
Relevant Master’s degree and minimum of 1 year of experience; or relevant Bachelor’s degree and minimum of 3 years of experience; or an equivalent combination of education, training and experience.
Other Required Qualifications
Ability to determine potential causes of technological problems in on-farm dairy management software
Ability to communicate effectively with dairy farmers to identify and implement technological solutions to management challenges on dairy farms
Ability to identify potential solutions that can be addressed by adjustments in software
Ability to describe adjustments to software that deploy proper dairy science to software developers
Ability to translate dairy science requirements into software technical features
Ability to collaborate with software development and QA teams
Ability to test the appropriateness of dairy content in new software features
Ability to assess requirements and advise management and internal staffers
Ability to diagnose problems and identify solutions
Ability to teach how to apply software solutions to dairy management problems
Ability to provide documentation needed to support other staffers
Ability to oversee customer relations
Excellent oral and written communication skills
Ability to periodically travel to provide training or technical support to customers
Preferred Qualifications
Two years of progressive experience in providing software support to farmers
Two years of on farm experience using dairy herd management software
Strong data management perspective
Experience as decision maker for teams
Strong experience using Microsoft Office and Salesforce