Lead Clinical Scheduler

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilitiesin Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Exciting and New Career Opportunities await for you here at City of Hope.

The Lead Clinical scheduler is a "System Super-user" who proactively coaches and trains team members, assists schedulers with executing departmental goals and KPIs; Develops, tracks, and improves upon scheduling quality metrics.

The successful candidate:

• Possess a broad knowledge of, and serves as a subject matter expert for, various patient scheduling modalities.

• Partner with department leadership to effectively oversee day-to-day operations and is responsible for assisting with implementing Standard Work Instructions (SWIs), Stakeholder competencies, training, staffing, process improvements, issue resolution, and maintaining department productivity metrics.

• Coordinate with patients, physicians, and clinical & non-clinical departments to ensure patient’s schedule flows appropriately, and in accordance with the scheduling guidelines.

• While working in a complex scheduling functional area, you will maintain knowledge of all team functions to provide coverage in all areas.

• Respond to patient inquiries and requests in timely and professional manner.

• Collect and analyzes required patient documentation, uses strong analytical skills to review records and orders to coordinate both patient and provider schedules in multiple computer systems.

• Assist department leadership with long-term planning and execution of operational improvements for the success of department/organization. Provides input to the development and implementation of department procedures, policies, and processes.

• Ensures established scheduling processes are working as planned, solicits input from team subject matter expert(s) bringing concerns/new issues to Supervisor.

• Performs functions with attention to quality and accuracy; proactively seeks process improvements.

• Maintains current knowledge of all team functions.

• Flexible, organized and takes initiative to adjust team workload due to staffing, responding to industry trends, yearly cycles, or departmental objectives.

• Actively participates in department huddles/meetings.

Minimum Education Requirements

• High school diploma

Minimum Experience Required

• 2 to 4 years’ scheduling experience strongly preferred

• 2 years’ experience in the organization’s scheduling department strongly preferred

• Experience working in patient appointment scheduling electronic systems

Required Licensure & Certifications: N/A

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City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information