Lead Clinical Scheduler

City of Hope

Newnan, GA

Job posting number: #7233653 (Ref:JR-13314)

Posted: April 1, 2024

Salary / Pay Rate: $20.96 - $34.52 / hour

Application Deadline: Open Until Filled

Job Description

Lead Clinical Scheduler

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilitiesin Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Exciting and New Career Opportunities await for you here at City of Hope.

The Lead Clinical scheduler is a "System Super-user" who proactively coaches and trains team members, assists schedulers with executing departmental goals and KPIs; Develops, tracks, and improves upon scheduling quality metrics.

The successful candidate:

  • Possess a broad knowledge of, and serves as a subject matter expert for, various patient scheduling modalities.

  • Partner with department leadership to effectively oversee day-to-day operations and is responsible for assisting with implementing Standard Work Instructions (SWIs), Stakeholder competencies, training, staffing, process improvements, issue resolution, and maintaining department productivity metrics.

  • Coordinate with patients, physicians, and clinical & non-clinical departments to ensure patient’s schedule flows appropriately, and in accordance with the scheduling guidelines.

  • While working in a complex scheduling functional area, you will maintain knowledge of all team functions to provide coverage in all areas.

  • Respond to patient inquiries and requests in timely and professional manner.

  • Collect and analyzes required patient documentation, uses strong analytical skills to review records and orders to coordinate both patient and provider schedules in multiple computer systems.

  • Assist department leadership with long-term planning and execution of operational improvements for the success of department/organization. Provides input to the development and implementation of department procedures, policies, and processes.

  • Ensures established scheduling processes are working as planned, solicits input from team subject matter expert(s) bringing concerns/new issues to Supervisor.

  • Performs functions with attention to quality and accuracy; proactively seeks process improvements.

  • Maintains current knowledge of all team functions.

  • Flexible, organized and takes initiative to adjust team workload due to staffing, responding to industry trends, yearly cycles, or departmental objectives.

  • Actively participates in department huddles/meetings.

Minimum Education Requirements

  • High school diploma

Minimum Experience Required

  • 2 to 4 years’ scheduling experience strongly preferred

  • 2 years’ experience in the organization’s scheduling department strongly preferred

  • Experience working in patient appointment scheduling electronic systems

Required Licensure & Certifications: N/A

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information

Salary / Pay Rate Information:
Pay Rate: $20.96 - $34.52 / hour

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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More Info

Job posting number:#7233653 (Ref:JR-13314)
Application Deadline:Open Until Filled
Employer Location:City of Hope
United States
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