Director, Customer Insights, ADCETRIS

Pfizer Inc.

New York City, NY

Job posting number: #7235085 (Ref:pf-4909553)

Posted: April 6, 2024

Job Description


Reporting to the Customer Insights Lead, the person in this role will lead all market research efforts for ADCETRIS by providing unbiased, objective, in-depth insights to inform business decisions, including brand planning and launch planning.

The Director is a strategic thought partner to cross-functional leadership teams, including the ADCETRIS Brand Team, Medical Affairs, Program Leadership, Global Market Insights, Global Value and Access and others. Through primary and secondary market research and analysis, she/he will identify business questions, design and conduct appropriate and relevant research plans, and embed an external market and customer point-of-view to drive strategic direction of ADCETRIS business and lifecycle management.

This role is dynamic, fast-paced, highly collaborative, and covers a broad range of strategic topics that are critical to our business. The successful candidate will join Customer Insights colleagues that are constantly helping drive the business through proactive thought leadership, innovative research capabilities, and the ability to influence and communicate complex and dynamic information in new and creative ways.


Role definition and Key Accountabilities include, but are not limited to:

Market Research

  • Lead with a strong understanding of all types of primary market research techniques, both qualitative and quantitative, to fulfill organizational insights needs:
  • Proactively identify and diagnose business questions, initiate and conduct research, and deliver recommendations across the lifecycle of ADCETRIS.
  • Identify implications, develop presentations with clear story lines, integrating new data and existing team knowledge and communicating key insights and recommendations.
  • Effectively present insights to various stakeholders.
  • Collaborate with other insights and analytics leaders to help synthesize all available information to produce a comprehensive point of view and deliver clear and actionable recommendations
  • Experience with oncology secondary data sources (e.g. patient claims, EMR, sales, etc) to triangulate with market research information and inform opportunity assessment
  • Support strategic decision making across functional areas.
  • Shape market research strategy and drive business impact by developing the brand research roadmap and analytic plan and delivering insight-based recommendations aligned with the brand’s business priorities to brand teams, leaders, and stakeholders.
  • Work with cross-functional leaders and stakeholders from a wide variety of functions, such as ADCETRIS Brand Team, Medical Affairs, Research, Therapeutic Area teams, as well as senior leaders in Commercial, to understand strategic issues.
  • Provide a holistic, objective and analytical viewpoint of the market opportunities through ongoing situation analysis and superb understanding of market dynamics, customer and stakeholder needs, and competitive activities.
  • Drive strategic thinking and serve as a market insights leader to the brand teams by answering key business questions to define commercial strategies and tactics and drive investment decisions
  • Identify informational gaps within the Customer Insights team and cross-functional teams, and plan and coordinate efforts to address those gaps.  Project examples include, but are not limited to, the following:
  • Evaluation of target product profiles through qualitative market research with physicians
  • Quantitative market research to assess potential product market shares given current and future market dynamics
  • Use of syndicated databases to assess market size, treatment patterns, and competitive landscape
  • Experience and ability to work cross functionally with Legal, Compliance, and Drug Safety to ensure best practices are followed and audit preparedness as necessary.

Vendor and Resource Management

  • Actively seek new and innovative market research methodologies and capabilities to maximize business impact, expand our offerings, and elevate MRI to a best-in-class function
  • Manage and prioritize brand market research budget, timelines, and resources, including identifying innovative solutions to champion cost savings without compromising research quality
  • Direct workload of flexible staffing resources and identify the need for changes in flexible resources
  • Be accountable for continuous improvement, as well as the identification/ utilization of new capabilities to maximize the competitive advantages of the business
  • Accountable for meeting compliance and Corporate SOP obligations of all Primary Market Research projects


  • 10+ years of professional experience, with 7+ years in analytic or consulting roles
  • Extensive experience and knowledge in quantitative and qualitative market research methodologies
  • Bachelor’s degree (or equivalent) required.  Master’s degree preferred (in marketing, market research or related field preferred but not required)
  • Demonstrated analytical capabilities and critical thinking skills.
  • Understanding of pharmaceutical development and commercialization process, as well as industry competitive dynamics
  • Ability to effectively manage multiple competing priorities under ambiguity and uncertainty, and act without having the total picture; outstanding project, budget and vendor management skills, and ability to solve operational problems.
  • Demonstrated success defining business information and insight needs and translating those to specific deliverables; understanding of biopharmaceutical commercial market data sources
  • Ability to assess and direct vendor technical capabilities and manage risks in the analytic process
  • Ability to be flexible, prioritize multiple demands, deal with ambiguity, and lead teams through complex and challenging cross-functional projects
  • Strong understanding of legal and regulatory environment in pharmaceutical promotions, and pharma industry guidelines.
  • Outstanding interpersonal skills, and excellent verbal and written communication skills.
  • Comfort with senior management and knowledge of senior management though processes; ability to speak their language and address their needs.


  • Healthcare and Pharmaceuticals industry experience
  • Prior oncology knowledge and experience


  • Fluent in English (written and spoken)
  • Strong MS Excel and PowerPoint skills
  • Proven ability to act as a strategic partner with the capacity to quickly establish relationships of trust, credibility, and be seen as a driving partner to commercial clients


20% Travel Possible

Relocation support available

Work Location Assignment:  Bothell, WA, La Jolla, CA, NYC Headquarters, South San Francisco, CA


  • Last date to apply for Job: April 19, 2024.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

The annual base salary for this position ranges from $149,200.00 to $248,600.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | ( Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

Marketing and Market Research

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

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More Info

Job posting number:#7235085 (Ref:pf-4909553)
Application Deadline:Open Until Filled
Employer Location:Pfizer Inc.
New York,New York
United States
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