Position Highlights:

The Lead Financial Counselor on the Patient Account Resolution team is a subject matter expert related to complex
patient financial inquiries. This position will assist the Patient Account Resolution Supervisor with monitoring staff
production and the ACD phone queue to ensure calls are answered in a timely manner.

The Ideal Candidate will have

• Experience with physician/hospital collection or insurance verification.
• Proficiency in mathematical calculations and various analysis techniques.
• Working knowledge of third party regulation, collection laws and techniques.
• Computer skills along with Microsoft Word, Excel, and PowerPoint.
• Must have a passing score on educational based Revenue Cycle modules and meets department competency requirements. 

Responsibilities:

• Respond to patient account inquires using exceptional customer service skills in a timely and professional manner.
• Maintain current knowledge of federal poverty and basic Florida Medicaid guidelines. Provide estimates to patients
  for basic services.
• Assist the Supervisor with monitoring the ACD phone line, quality assurance and auditing of monthly KPIs.
• Monitor the call queue to ensure staff are tending to calls in a timely manner.
• Review and respond to all patient complaint mail correspondence.
• Work all worklists associated with outside vendors.

Credentials and Qualifications:

• High School Diploma/GED
• Minimum of five (5) years' experience in physician or hospital collections, insurance verification, and/or financial
  counseling.
• Minimum of three (3) years' experience in a professional customer service role within a healthcare environment.