Director - Hematopoietic Cellular Therapy Operations

City of Hope

Newnan, GA

Job posting number: #7243131 (Ref:JR-13598)

Posted: May 9, 2024

Salary / Pay Rate: $48.61 - $80.03 / hour

Application Deadline: Open Until Filled

Job Description

Operations Director, Cellular Therapy

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilitiesin Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

**This position is eligible for a $25,000 Sign-On Bonus**

The Operations Director, Cellular Therapy is responsible for overall operations and quality management for the Stem Cell department. Provides leadership in the areas of daily operations, cost management, capital and operating budgets, program development and quality management. Responsible for developing and implementing strategies to enhance operations, clinical outcomes, patient experience and program growth. Responsible for annual budget planning and preparation and enhancing profitability. Working closely with the finance department, assist in financial reporting, cost analysis and developing fixed price stem cell transplant contracts. Responsible for development and attainment of departmental key performance indicators (KPI) and support clinical excellence and enterprise-wide initiatives. The Director builds and maintains collaborative relationships with all members of the clinic team, especially physicians, as well as leaders and team members in partner departments who facilitate the care of the patient. Oversees, guides and mentor staff for achievement of excellence. Contributes to the hiring and termination decisions, develops job descriptions, competency and performance standards, and monitors assignments and productivity of departmental employees.

Coordinates quality and regulatory compliance for the Stem Cell Transplant and Cell Therapy Program (SCTCT) and acts as a liaison with cell therapy Collection and Processing Laboratory. This position will be responsible to ensure the SCTCT Program meets the standards and requirements of external agencies such as Joint Commission, FACT and FDA. Responsible for on-going readiness for accreditation. Provides supervision and performance management to the Stem Cell team and responsible for overseeing data management and data reporting.

This is an exciting opportunity that provides the following:
• Competitive pay and benefits package
• Commitment to excellence in cellular therapy care, certified by FACT, Magnet, JC, CoC, and ARC
• Access to world-renowned research and clinical trials
• Opportunities for vertical and horizontal professional growth
• Part of a transformative cancer care delivery program utilizing advanced gene therapy technology
• Unique opportunity to develop and lead a team from the ground up in the highly desirable location of Atlanta, GA, part of the world-renowned City of Hope hospital system, dedicated solely to cancer patient care.

The successful candidate:


  • Provide frontline leadership and direction through creative approaches to enhance operations, clinical outcomes, patient experience and growth within the stem cell program.

  • Provide leadership and collaborate with other departments that are components of Stem Cell Program (eg.Laboratory) to facilitate operational excellence and implementation of quality management plan.

  • Guide, coach and mentor staff for achievement of department’s goals and objectives.

  • Implement enterprise-wide initiatives in the department and develop strategies for attaining department KPI’s.

Financial Stewardship

  • Responsible for cost management, capital and operating budgets, operational decisions and program development.

  • Develop cost accounting reporting and implement strategies for cost management and improve department’s contribution margin.

Process Improvement

  • Oversee the performance improvement activities within the stem cell/BMT program.

  • Identify problems/deficiencies in the stem cell department and implement recommendations for improvement.

Quality and Regulatory Compliance

  • Develop and implement strategies to ensure the SCT Program meets the standards and requirements of the hospital as well as external agencies such as Joint Commission, FACT, FDA and AABB. Responsible for on-going readiness for accreditation.

  • Facilitate meetings with components of the SCT Program concerning the quality program and regulatory strategies to identify program problems/deficiencies and facilitate implementation of program goals/objectives and recommendations for improvement.

  • Oversees site visits from insurance companies and regulatory agencies. Develop, monitor, and revise functional processes in accordance with goals and objectives.

  • Ensure the physicians and clinical staff follows standardized policies and protocols and implement strategies to address non-compliance issues.

Business Development

  • In collaboration with growth team and physicians, implement strategies for stem cell program growth and new program development.

  • Assist with improving patient access through developing fixed price contracts with insurance providers.

System & Data Maintenance

  • Help develop and maintain the various data elements in EPSi that are needed to keep City of Hope’s budgeting, cost accounting and PLA updated and relevant. Work with individual department heads to develop Relative Value Units, and train them as end-users of EPSi so that they can get reports and dashboards that deliver meaningful information to them. Also, work with the other sites and enterprise finance to assure stats are effectively managing the intended impact and maintain facility-wide overhead allocation statistics such as square footage studies, productive hours, etc. in accordance with corporate cost accounting standards.


Your qualifications should include:

  • 10 years of progressive experience in an oncology department; 3 years as a departmental leader or program coordinator role

  • Bachelor Degree in Nursing, Business, Healthcare or related field.

Preferred Qualifications:

  • 5 years of management experience in an oncology department

  • Education-Advanced Degree (e.g. Master’s Degree) in Finance, Healthcare, Business, or related field

  • Licensure-Registered Nurse

    City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

    To learn more about our comprehensive benefits, click here:Benefits Information

    Salary / Pay Rate Information:
    Pay Rate: $48.61 - $80.03 / hour

    The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

    City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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    More Info

    Job posting number:#7243131 (Ref:JR-13598)
    Application Deadline:Open Until Filled
    Employer Location:City of Hope
    United States
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