Quality Specialist

City of Hope

Goodyear, AZ

Job posting number: #7244473 (Ref:JR-13513)

Posted: May 14, 2024

Salary / Pay Rate: $31.90 - $52.55 / hour

Application Deadline: Open Until Filled

Job Description

Quality Specialist

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilitiesin Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The successful candidate:

***Shift: M-F 8am-4:30pm. Semi remote: 3 days on-site, 2 days remote. Will have to travel to OCC’s at least monthly.***

The Quality Assurance (QA) Coordinator is responsible for performing all quality assurance activities to ensure compliance with applicable federal, state, accrediting and other regulatory agency requirements. These agencies include CAP, COLA and Joint Commission. Manages the competency assessment and continuing education activities of the laboratory personnel to enhance their knowledge of laboratory services. Oversees the laboratory safety program in partnership with the Laboratory Safety Officer and assists laboratory leadership with process improvement activities, troubleshooting and decision-making. Oversees and manages the laboratories quality management plan.


  • Investigates and enters incidents/errors/accidents in the appropriate tracking system and performs follow-up with applicable departments to ensure appropriate corrective actions are taken.
  • Compiles data from tracking systems, presents at the appropriate laboratory leadership quality meeting, monitors for any trends and participates in education and process improvement initiatives.
  • Manages competency assessment and continuing education activities of all laboratory personnel ensuring all competency requirements (initial, semi-annual and annual) are met.
  • Ensures compliance with all applicable federal, state, accrediting and other regulatory agencies.
  • Ensures compliance with all hospital and Outpatient Care Center accrediting agencies i.e. CAP, COLA and Joint Commission.
  • Promotes inter and intra-departmental collaboration by supporting standards of excellence.
  • Performs other duties, as assigned, by Laboratory Administrative Director.


Experience: Minimum of 5 years working in a hospital laboratory setting and at least 3 years’ experience in laboratory quality. Must have thorough knowledge of CAP and COLA compliance.

Education: For MT- Baccalaureate Degree in one of the following:

Medical Technology (MT)

Medical Laboratory Science (MLS)

Clinical Laboratory Science (CLS)

Healthcare Administration

Or Bachelor’s degree plus Certificate in Healthcare Administration, Medical Laboratory Science (MLS),

Clinical Laboratory Science (CLS),

Medical Technology (MT), as recognized by the National Accrediting Agency for Clinical Laboratory Sciences (NAACLS) is required. An HEW certificate may be substituted for the specified degree.



City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information

Salary / Pay Rate Information:
Pay Rate: $31.90 - $52.55 / hour

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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More Info

Job posting number:#7244473 (Ref:JR-13513)
Application Deadline:Open Until Filled
Employer Location:City of Hope
United States
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