Sr. Technology Specialist – Desktop And A/V Support

City of Hope

Irvine, CA

Job posting number: #7246762 (Ref:10026242)

Posted: May 22, 2024

Salary / Pay Rate: $34.64 - $53.70 / hour

Application Deadline: Open Until Filled

Job Description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

As a successful candidate, you will:

Senior Technology Support Technician participates in the inspection, set-up, installation, maintenance, problem diagnosis, and repair of personal computer hardware, and related peripherals, including software installation. Acts as the project lead for PC software and hardware projects with emphasis in computer problem solving and coordination with Technology Technicians.

  • Lead PC projects, including, but not limited to, large scale software/hardware upgrades/migrations. Assist Technology Technicians with user calls as needed.
  • Provide second-line support in the event of PC software/hardware problems.
  • Assist and guide personal computer users in defining hardware and software requirements.
  • Provide consultation and training as needed in the areas of personal computer based programming languages, operating systems, software packages and equipment selection and installation.
  • Provide formal installation instructions in software applications including Windows, Microsoft Office Suite, and other applications as required.
  • Provide equipment interface support including PDA’s, JetDirect cards, printers, network cards, etc.
  • Promote the standards and procedures of PC hardware and software usage, including back-up and recovery.
  • Assists in coordinating referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training, follow-up, ordering/renting special materials and supplies as needed.
  • Assists in maintaining accurate records, inventory, files, and calendar.
  • Maintains professional growth and development and keeps abreast of latest trends in area of expertise.
  • Deliver computer and/or telephones and/or audiovisual equipment to appropriate personnel and install the equipment onsite.
  • Assists in the maintenance, repair, termination and tests of all medical center telecommunications or audiovisual equipment, including fiber optic cabling, wiring, patient and staff telephones, pay phones, LCD, video, audio, and peripheral equipment.
  • Maintains a positive image when dealing with department personnel and other City of Hope employees.
  • Performs other related duties as assigned or requested.

Your qualifications should include:

  • High School or equivalent.
  • Experience may substitute for minimum education requirements
  • Three to five years experience in PC hardware/software support/deployment including peripherals in a high volume setting. Project management skills for large-scale deployments. General troubleshooting and experience with Local Area Networks required.
  • Current California Drivers License and a good driving record for insurance purposes.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.

Salary / Pay Rate Information:
Pay Rate: $34.64 - $53.70 / hour

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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More Info

Job posting number:#7246762 (Ref:10026242)
Application Deadline:Open Until Filled
Employer Location:City of Hope
United States
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