Job Description

The College of Arts & Sciences at Georgia State University is transforming lives through our research advances, career-empowering teaching, and work with community partners in Atlanta and around the globe.

As the largest college on the Atlanta Campus, the College of Arts and Sciences is home to more than 15,000 students, 550 faculty, and 300 staff members. Our faculty teach the core curriculum courses that serve as the foundation of nearly every student’s university education.



These are exciting times at The College of Arts and Sciences at Georgia State University. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

College of Arts and Sciences is seeking an experienced (1) PC Systems Specialist, Lead who will be responsible for providing software and workstation support in multi-platforms and operating systems.

WHAT MAKES College of Arts & Science A GREAT PLACE?

· A flexible work environment

· Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

· A knowledge-sharing organization that works collaboratively with diverse partners.

· Professional development opportunity and mentorship

· A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The ideal candidate for this position will be responsible for providing software and workstation support in multiple platforms and operating systems including Windows, MAC, and Linux. Diagnose and resolve highly complex technical problems with computer hardware, software, AV systems, and network printers, including departmental computer labs. The PC Systems Specialist will provide University and College recommenced enterprise solutions to provide efficient workstation support. Additionally, the PC Systems Specialist, Lead will provide expert technical advice to a PC technical team and oversee delivery of workstation support services within assigned departments.

The essential duties and responsibilities of the PC Systems Specialist, Lead include:

· Hardware and software installation, upgrades, and support, including troubleshooting complex hardware and software problems; applies patches, upgrades, and maintenance to system security.

· Primary technical resource and mentor to the technical team.

· Responsible for the delivery of workstation support to the departments supported in an efficient and timely manner.

· Deliver technical-related presentations to other systems support personnel within the IT unit.

· Partner with the security team to implement security policies and ensure all critical vulnerabilities are patched in a timely manner, and all computers and network devices are compliant.

· Maintain inventory and reporting of all end-user computing assets.

· Develop and maintain documentation for systems and standard operating procedures.

· Perform other advanced-level specialist duties as assigned.