Manager, Deductions & Reverse Distribution

Pfizer Inc.

Memphis, TN

Job posting number: #7250265 (Ref:pf-4912709)

Posted: May 31, 2024

Job Description

Role Summary 

The Manager, Deductions & Reverse Distribution leads the team responsible for the management of Pfizer’s deductions resolution & returns management for all US & PR Business Units. This colleague will work closely with Customer Service, Finance, Business Unit teams, DC Operations, and Pfizer’s third party returns providers to effectively meet the needs of Pfizer’s business operations and our direct pharmaceutical trade customers. This position requires financial acumen, self-direction, sound decision making, people management, and the ability to apply complex business rules/policies to achieve business objectives in compliance with internal controls. 

Role Responsibilities 

  • Provide technical and functional guidance as well as oversight to team members.
  • Responsible for the management of all aspects of the reverse distribution process for Pfizer’s direct and indirect trade customers.  This includes ensuring compliance to company return policies by ensuring adequate processes are in place internal to Pfizer as well as with our third party returns providers.
  • Responsible for timely research and resolution for all deductions/claims taken by Pfizer’s trading partners covering all pharmaceutical businesses.  Ensure the team meets set performance metrics and works closely with credit/collections on overall dispute resolution.
  • Collaborate with various internal stakeholders including Finance, Customer Service, Distribution Operations, Trade Account Management, and Brand Teams to ensure clear customer communication, prompt issuance of credits due customers, and timely resolution of disputes.
  • Provide extensive knowledge of Pfizer’s trade policies, product portfolio and the trade industry.  Leverages that knowledge in day-to-day operational decision making, which includes trouble shooting and providing timely feedback/resolution to customer disputes.
  • Responsible for monitoring/reviewing order to cash transactions within Returns and Deductions teams to ensure financial controls and compliance with SOX guidelines. Works with external and internal auditors for testing and ensuring compliance for internal controls.
  • Engage team in identifying continuous improvement initiatives and support the department with any activities required.
  • Responsible for developing and providing appropriate and timely training on key business processes to ensure colleagues have the proper guidance and tools.  Ensures all SOP’s and job aids for area are accurate and up to date.
  • Manage the performance of direct reports through goal setting, ongoing assessment, and coaching. Conduct regular One-on-One mentoring/training sessions, individual development plan (IDP) and performance reviews.

Basic Qualifications 

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

  • Bachelor's Degree minimum required
  • Required: 5+ years of experience minimum in order-to-cash or finance environments.
  • Excellent communication, problem-solving, and analytical skills. 
  • People management experience. 
  • Demonstrated strong decision-making skills and an ability to understand complex financial reporting and the order to cash processes. 
  • Ability to handle multiple tasks and deadlines in a timely and organized manner. 
  • Proficient in Microsoft Office Tools

Nice-to-Have 

  • Master's degree and relevant pharmaceutical experience. 
  • Hands on experience with SAP Order to Cash & FSCM (Financial Supply Chain Management).
  • Experience working with large wholesalers/distributors as well as 3rd party return providers.
  • Experience with business reporting systems, such as Business Objects

Other Job Details:

  • Last Date to Apply for Job: June 5th, 2024
  • Eligible for employee referral bonus
  • Location: TN - Memphis
  • Position is hybrid and will require to work 2 to 3 days per week from site

#LI-PFE

The annual base salary for this position ranges from $93,500.00 to $155,900.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

Logistics & Supply Chain Mgmt



Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.


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More Info

Job posting number:#7250265 (Ref:pf-4912709)
Application Deadline:Open Until Filled
Employer Location:Pfizer Inc.
New York,New York
United States
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