FINANCIAL CU INTAKE SPECIALIST I

H. Lee Moffitt Cancer Center

Tampa, FL

Job posting number: #7270317 (Ref:hlj_54716)

Posted: August 6, 2024

Application Deadline: Open Until Filled

Job Description

Position Highlights:

As a Financial Clearance Unit Intake Specialist at the Moffitt Cancer Center, you are responsible for registering patients, verifying insurance eligibility, identifying benefits coverage, providing benefits information, perform financial screening, providing financial assistance options and initiating the scheduling process of new patients.

As part of the FCU Intake Call Center, you are responsible for gathering accurate information and answering questions from our patients. Your upbeat, approachable, and compassionate personality critical as you work individually with each patient to ensure their information is entered correctly in the computer systems. You must be efficient and accurate due to the high volume of calls. In addition to being rewarded with a competitive compensation package with excellent medical, dental, retirement and time-off benefits, the FCU Intake Specialist has opportunities for advancement in the Hospital's Revenue Cycle Department. A career ladder is in place to reward high productivity, quality, and skills.

The Ideal Candidate Will Have:   

  • Associate’s Degree
  • Two (2) years of experience in Insurance Verfiication or Financial Counseling 

Responsibilities:

Pre-registration

  • Creating Intake encounters for new patients. Accurately obtaining demographic, insurance, referral information from patients to ensure encounters are billed appropriately.
  • Explains required registration elements and scheduling process to patients to ensure they are properly prepared for next steps until first appointment.
  • Keeps an organized work environment (both physical and electronic)

Verification of Benefits

  • Reviewing insurance information, verifying eligibility and benefits to determine if patient can receive care at the Cancer Center per patient's plan.
  • Referring uninsured or under insured new patients to the appropriate area to ensure prompt clinical care at Moffitt or preferred network if needed.

Scheduling Requests

  • Communicates with ordering, referring, or attending providers and patients to correctly place scheduling requests for future appointments of new patients. Uses AIDET as appropriate.

Distribution of Patient Medical Records

  • Reviewing outside medical records of new patients to be distributed to clinics to ensure patients are scheduled with the proper clinic according to the diagnosis

Credentials and Qualifications:

  • High School Diploma/GED
  • Minimum of one (1) year on customer service in a healthcare setting with an emphasis in physician/hospital registration, collections, insurance verification and/or financial counseling

 

Schedule:

  • Call center hours are 7am to 6pm 
  • Must be available to work 8am to 12pm every Saturday
  • Schedule is Monday through Friday with one day off during the week and Saturday
  • Each shift is 9 hours 


Mission To create a Moffitt culture of diversity, equity, and inclusion as we strive to contribute to the prevention and cure of cancer. Vision To advance and accelerate a culture of access, equity, and inclusion. Diversity is a priority at Moffitt and is meant "to promote a culture of diversity and inclusion as we contribute to the prevention and cure of cancer." The Enterprise Equity Department focuses its efforts on eliminating those obstacles to an individual’s ability to exist within their personal comfort zone at the cancer center. Everyone is important to meeting this priority. Addressing and responding to diversity and inclusion fosters an environment where mutual respect for diverse cultures, communication styles, languages, customs, beliefs, values, traditions, experiences and other ways in which we identify ourselves, is the expectation.


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More Info

Job posting number:#7270317 (Ref:hlj_54716)
Application Deadline:Open Until Filled
Employer Location:H. Lee Moffitt Cancer Center
Tampa,Florida
United States
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