Desktop Computer Support Intern
Department: Information Technology
Location: Oklahoma City, OK
Position Overview and Responsibilities
OMRF offers a unique opportunity to meet the desktop computer needs of a lifesaving biomedical research institution with a culture of teamwork, service, meeting challenges, and continuous learning. As part of our IT Support team, you will support our scientists in their highly varied computer landscape. You will enjoy the rewards of supporting medical discoveries that make a difference so that more may live longer healthier lives. If you have basic computer technician skills and want an internship helping advance medical science, you will love working and learning at OMRF. For over ten years OMRF has been a Top Workplace in Oklahoma.
Description:
The Desktop Support Intern's role is to assist the IT Support team in providing technical support for end users within the institution's enterprise network environment. This includes assisting with investigating and resolving software, hardware, networking, and other computer-related issues for users of various desktop, laptop, and mobile devices.
The technician intern …

• Shadows IT support technicians to learn how to support computers in a research environment.
• Provides first contact support for incoming work requests to the help desk to ensure courteous, timely, and effective resolution of end-user issues.
• Supports end-user workstations by installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstations and related hardware and software to deliver basic levels of support.
• Performs basic diagnostic testing and troubleshooting.
• Supports information security for networked computing devices through various technologies.
• Provides one-to-one user training and assistance regarding email, security, and other end-point applications.
• Learns about changing technologies and new products.
• Identifies and learns appropriate software and hardware used and supported by the institution.

This internship may be for you if you enjoy variety in your work, if you are looking to gain experience while pursuing education, and if you want to work for an organization that improves the health and wellbeing of people around the world.
Minimum Qualifications

Good customer service and communication skills. Attention to detail, dependability, promptness, and the ability to operate as a team member or independently are required.

Willingness to learn.

A basic user's knowledge of both Windows and Mac operating systems.
Preferred Qualifications

High school diploma, GED, or one year of Vo-Tech computer training. At least one year of Vo-Tech computer support or equivalent experience strongly preferred.

Basic knowledge of troubleshooting Windows and/or Mac operating systems.
Work Hours
Typically, Monday-Friday between 8:30am-5:00pm. 40-hour onsite work week. Some work may be required outside the normal working hours.
OMRF Overview
Founded in 1946, the Oklahoma Medical Research Foundation (OMRF) is among the nation's oldest, most respected independent, nonprofit biomedical research institutes. OMRF is dedicated to understanding and developing more effective treatments for human diseases, focusing on critical research areas such as Alzheimer's disease, cancer, lupus, multiple sclerosis, and cardiovascular disease. OMRF follows an innovative cross-disciplinary approach to medical research and ranks among the nation's leaders in patents per scientist.
Located in Oklahoma City, a city that offers a dynamic and flourishing downtown area, with low cost of living, short commute times and a diversified economy. This achievement has been accomplished thanks to OMRF individuals who share a unified understanding that our excellence can only be fully realized with a collective commitment to our mission, ". . . so that more may live longer, healthier lives." Successful candidates will demonstrate commitment to this mission.
OMRF is an Equal Opportunity Employer.
To apply, visit https://omrf.hrmdirect.com/employment/job-opening.php?req=3393753&req_loc=768523&&#job

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