Job Description

Job Description

Reporting to the Associate Director of System Operations, this role is responsible for leading the day-to-day operations of the Systems team and overseeing systemic functions within the Office of University Scholarships and Financial Aid (USFA). Responsibilities include the operation and maintenance of technology systems used to administer financial aid, reporting and data integrity, overseeing the execution of operational processes for timely awarding, disbursement, tracking, and quality assurance reviews of financial aid programs.

They will create formulas and processes for monitoring the university’s student financial aid systems and data, as well as assist in executing the financial aid packaging strategy (budgeting, packaging, disbursement) through testing and simulating financial aid packaging runs via Ellucian Banner’s financial aid module. This position will support the current Systems team in daily tasks including assisting with ISIR data loads for both the current and upcoming aid year.

The Assistant Director for Systems will design reports to facilitate data analysis and quality assurance checks for data integrity, compliance with financial aid regulations, financial aid and scholarship modeling, and assessment of financial aid processes. This position will stay up to date on federal and state financial aid regulations and will support compliance efforts not limited to Federal Student Aid, SCHEV, and GLBA regulations, as well as data security and audits. Utilizing Ellucian’s Insights reporting tool, the creation of financial aid dashboards will provide USFA leadership with a holistic view of financial aid data and metrics.

The Assistant Director provides support to staff dealing with system and technology issues in Banner and Blackbaud Award Management, as well as any other information systems implemented by USFA in addition to resolving Help Desk tickets assigned to the Systems team.

This position collaborates on a regular basis with Enrollment Management and campus colleagues including Admissions, Registrar, Bursar, and Academic Applications (Enterprise Systems). The Assistant Director will troubleshoot Banner system issues and assist with all system upgrades including scheduling, impact analysis, testing, and implementation in coordination with the Academic Applications team. This position will assist and support modifications to Banner identified through Banner E-communities Blackbaud; and seamlessly integrate improvements with current system functionality to meet and maintain compliance with institutional, state, and federal regulations.

They will maintain a working knowledge of current technology and system issues and trends occurring in the Banner and Blackbaud communities. The Assistant Director will utilize those resources to research, identify, and propose process improvements and efficiencies for USFA. They will work with each team in the office to implement enhancements around automation, extended use of Banner baseline operations, business process improvements, and comfort level using technology.

There will be some vacation blackout periods during peak processing times (July and August) to ensure continuity of operations.

This position will also perform other duties, as assigned.

Required Qualifications

● Bachelor's degree in computer science, information management, applied statistics, data science, computer science, business analytics, or related field or equivalent level of training and experience.
● Several years of experience writing SQL or PostgreSQL.
● Experience with data reporting and analytics tools.
● Strong technical background with experience in financial aid systems, preferably Ellucian Banner.
● Knowledge of Oracle database structure and Microsoft Office application suite, particularly Excel.
● Demonstrated ability to work collaboratively with functional and technical staff from multiple areas to resolve programmatic issues and updates.
● Ability to handle large volumes of data and effectively multitask in a fast-paced environment, meeting deadlines and maintaining compliance.
● Strong organizational and interpersonal skills.
● Attention to detail and ability to handle sensitive data.
● Demonstrated financial aid and/or scholarship management technical experience.