Job Description

Job Summary
Performs information systems support and development in three or more functional areas, including but not limited to data control, applications training, data coordination and scheduling, data security administration, IT project coordination, web/software development, etc.
Responsibilities
Description
The focus of this position is to provide frontline IT support and guidance to Radiation Oncology department members and faculty and coordinate with other HCI IT associates to help address IT needs within a complex, technology rich environment.
Interacts with HCI-IT Help Desk, RadOnc and Server System Administrators and IT Security in helping craft configuration standards that meet the needs of RadOnc users.
Follow up and coordinate with customers, internal staff, and vendors as required.
Document system configurations, processes, and guidelines in order to provide accurate information related to IT services.
Customers include RadOnc leadership, physicians, research scientists, healthcare professionals, and administrative staff.

Additional requirements
Requires demonstrable communication skills, both verbal and written.
Proven ability to work in a team environment, with both other IT professionals and with customers & groups, and ability to prioritize tasks and follow up with users and teammates on specific issues.
Requires a high level of interpersonal skill and the ability to work within a varied, demanding environment.
Experience with both MS Windows and Macintosh, M365, resolving a variety of problems and working with multiple vendors on specialized clinical and/or research systems.
Optional skill set: Linux systems management and Linux systems management in a Windows centric environment a plus

Other
This position will require on-call and after-hours support on an as-needed basis.

Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Requires a bachelor’s degree or equivalency or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty.
Preferences
IT support experience in both clinical and research environments
Aptitude and interest in new technologies desired, including M365 advanced features