Patient Affairs Specialist
Baylor College of Medicine
Houston, TX
Job posting number: #7318121 (Ref:23585-en_US)
Posted: October 10, 2025
Job Description
Summary
We are seeking a Patient Affairs Specialist to join our team! On behalf of the professional medical staff, the Patient Affairs Specialist establishes the initial patient-family contact and maintains the continuity of patient rapport.
Job Duties
- Manages patient appointments and schedules follow up visits.
- Responds to and assists physician with patient questions.
- Provides and explains educational material to patients. Informs patient on treatment and administration.
- Answers phones and provides information to patients or takes detailed messages and forwards them to the appropriate party.
- Provides varied, job-related administrative support as needed.
- Corresponds with insurance companies regarding patient accounts.
- Monitors insurance verification helpline ticketing system.
- Performs other job related duties as assigned.
Minimum Qualifications
- High school diploma or GED.
- Two years of relevant experience.
Preferred Qualifications
- Experience with Epic.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.
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