Job Description

Department Summary

UNT System Information Technology is a component of The University of North Texas System. The mission of UNT System Information Technology is simple: to be the best at delivering customer-aligned IT solutions and services. Our services are provided to all member institutions using an IT shared services governance model.

UNT System Information Technology provides the primary technology used by all campuses to support their operations. These include: shared resources of data centers, computing hardware, software applications, network and voice communications, collaboration and productivity capabilities, central web services, risk management, and security and compliance services. As a department, we strive to provide the most professional personnel possible to serve our campus constituents.

The University of North Texas is a state employer offering great benefits, including medical, dental, life, retirement, ample paid time off, and great work/life balance.

Position Overview

The ERP Systems Administrator I supports daily operations of ERP systems by installing, configuring, and maintaining software, troubleshooting issues, and automating routine tasks. The role ensures system stability and performance, provides second-tier support, and maintains documentation. It fills a critical gap between help desk and senior admin roles, enabling efficient service delivery and allowing senior staff to focus on strategic initiatives.

Minimum Qualifications

Bachelor's degree with coursework in computing or information systems and one year of related computer programming experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Knowledge of ERP systems, client/server architecture, and software installation and configuration.
Proficiency in troubleshooting and resolving system issues, with the ability to analyze problems and develop effective solutions.
Skilled in scripting and automation to streamline tasks.
Familiarity with system performance monitoring.
Ability to read and apply technical documentation.
Effective communication and collaboration skills to work with users and technical teams. Detail-oriented with strong documentation practices.
Knowledge of safe working procedures and licensing compliance.
Capable of working independently while following established procedures.
Understanding of IT principles, databases, and application support.

Preferred Qualifications

Linux admin experience
PeopleSoft experience

Required License/Registration/Certifications



Job Duties

Provide second-tier support by troubleshooting ERP system issues, communicating with users, and documenting resolutions.
Monitor system health and performance, proactively identifying and resolving technical issues.
Develop scripts or programs to automate routine tasks and improve system efficiency.
Review technical documentation to support system installations, upgrades, and modifications.
Create and maintain procedural documentation to support consistent system administration practices.
Install, configure, and update ERP-related software systems to ensure optimal performance and security.