Job Description

JOB SUMMARY

The Senior Manager, Information Technology – IT Development provides strategic and operational leadership for the University's application development and integration services. This position leads a team of software developers responsible for the design, development, integration, maintenance, and support of enterprise technology solutions that enable critical academic, administrative, and business operations. The position serves as both a technical leader and people manager, overseeing application portfolios, systems integrations, database architecture practices, project delivery, strategic planning, and staff development while ensuring alignment with institutional priorities.

PRIMARY RESPONSIBILITIES

Leadership & Staff Management – 20%

• Lead, mentor, coach, and develop a team of application developers.

• Establish team goals, priorities, and performance expectations aligned with departmental and university objectives.

• Conduct performance evaluations and provide ongoing coaching and feedback.

• Support employee growth through professional development and training opportunities.

• Allocate and manage staff resources to balance project delivery and operational support functions.

• Foster a collaborative, customer-focused, and innovative work environment.


Application Development & Technical Leadership – 20%

• Direct the design, development, enhancement, implementation, and maintenance of enterprise software applications.

• Establish software development standards, coding practices, testing methodologies, and deployment processes.

• Oversee all phases of the software development lifecycle, including requirements gathering, design, development, testing, implementation, and support.

• Ensure applications are scalable, secure, maintainable, and aligned with enterprise architecture standards.

• Evaluate emerging technologies and recommend solutions that improve operational effectiveness.


Systems Integration & Data Management – 20%

• Lead the development and support of integrations between enterprise applications, cloud services, and third-party systems.

• Design and oversee API-based, event-driven, and other enterprise integration solutions.

• Ensure secure, reliable, and efficient exchange of data across institutional systems.

• Provide leadership related to database design, optimization, and application data architecture.

• Collaborate with database administrators to support application performance, security, backup, and recovery processes.

• Promote data integrity, consistency, and quality across enterprise systems.


Project Portfolio & Strategic Planning – 20%

• Manage a portfolio of application development and integration projects.

• Collaborate with stakeholders to prioritize initiatives based on institutional strategy and business needs.

• Develop project plans, timelines, budgets, resource allocations, and risk mitigation strategies.

• Monitor project progress, dependencies, deliverables, and outcomes.

• Partner with campus and ITS leadership to identify technology solutions that improve business processes and operational efficiency.

• Develop and execute application development roadmaps aligned with the University's strategic plan.


Customer Engagement, Governance & Security – 15%

• Build partnerships with academic and administrative departments across the university.

• Translate business requirements into technical solutions.

• Communicate project status, risks, technical concepts, and recommendations to both technical and non-technical audiences.

• Promote high levels of customer satisfaction through responsive support and continuous improvement.

• Ensure compliance with institutional security standards, accessibility requirements, and applicable regulations.

• Support change management, release management, quality assurance, and secure coding practices.

• Lead vulnerability remediation and application security initiatives.


Other Responsibilities – 5%

• Participate in enterprise architecture planning and technology modernization efforts.

• Support reporting, analytics, and data governance initiatives.

• Contribute to continuous improvement activities within ITS.

• Perform other duties as assigned in support of departmental and campus-wide objectives.

As with all positions, may perform other job-related responsibilities as needed to support departmental and campus-wide needs.



CORE COMPETENCIES

Technical Competencies

Enterprise application architecture
Software Development Lifecycle (SDLC)
Systems integration and API development
SQL and relational database management
Application security principles and practices
Cloud-based application services
Data architecture and reporting frameworks
Version control systems and DevOps methodologies
Leadership Competencies

Staff supervision and employee development
Strategic planning and organizational leadership
Project and portfolio management
Resource allocation and prioritization
Change management and process improvement
Professional Competencies

Strong written and verbal communication skills
Analytical thinking and problem-solving ability
Ability to manage multiple priorities and complex projects
Customer service and stakeholder engagement
Collaboration and relationship building
Continuous improvement mindset
WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Work is primarily performed in a professional office and technology environment with regular interaction with faculty, staff, vendors, and campus stakeholders. The role requires extensive computer usage, participation in meetings, review of technical documentation, and frequent communication with both technical and non-technical audiences. The position involves sustained analytical reasoning, complex problem solving, strategic decision making, project prioritization, and leadership responsibilities.

SUPERVISORY RESPONSIBILITIES

Directly supervises a team of application developers and technical staff. Responsibilities include hiring, onboarding, coaching, performance management, workload allocation, professional development planning, and overall management of team performance and productivity.

Shift
40 hours/week, Monday through Friday

Minimum Qualifications
Bachelor’s degree and 6+ years of relevant experience; Master’s degree and 5+ years, Doctorate and 3 years; or an equivalent combination of education and experience.
5+ years of experience as a supervisor/manager.

Preferred Qualifications
• Master's degree in Information Technology, Computer Science, Business Administration, or related field.
• Experience working in higher education technology environments.
• Experience supporting ERP, CRM, Student Information System, Advancement, or similar enterprise systems.
• Experience with Microsoft Azure, Amazon Web Services, or other cloud platforms.
• Experience with ColdFusion application development platform and application server.
• Familiarity with DevOps methodologies, CI/CD pipelines, and source control systems.
• Project management training or certifications, such as PMP, Scrum Master, or Agile certifications.
• Experience with technologies including SQL Server, Oracle, PostgreSQL, MySQL, .NET/C#, Python, REST APIs, Azure Integration Services, Boomi, Power BI, Kuali Build, Bridge, and other software commonly used in higher education