Job Responsibilities

Operational

• Assist in develops and maintains staff schedules.
• Keeps staff informed of changes and address scheduling issues that arise.
• Coordinates and participates in the training of new employees and staff.
• Provides suggestions and recommendations regarding supplies and equipment
• Act as a site specific point of contact for the Radiology Department Assistants.
• Deputise for the RDA Lead and assists the imaging management team in coordinating the training and development of the Radiology Department Assistants.
• Deputise for the RDA Lead and represent the Radiology Department Assistants at regular imaging lead meetings and disseminate information back to the RDA group.

General

• Support Radiographers and Radiologists in the course of their work; liaising with patients and secretarial staff; ensure smooth, efficient service to patients and customers
• Communicate effectively and empathetically with patients and their relatives or carers throughout their journey
• Greet patients in a welcoming friendly manner, book patient exams, confirming records of the patient details are accurate and up to date ensuring amendments are made on electronic systems where necessary in real time.
• Assist patient in preparation and during imaging procedures, helping them to change, preparing rooms, organising patient list
• Inform patient with accurate exam instructions and seeking answers to any concerns.
• Preparation of next day work lists and setting up procedure trolleys
• Assist with ordering of stock, keeping adequate stock levels, and ensuring rooms are ready for use before every session
• Responsible for entering pre-determined clinical data and such additional, professional observations as may be appropriate onto computer based systems such as the Radiology Information System (RIS)
• Responsible for the correct care and use of equipment and resources, generally throughout the hospital, but with a particular emphasis on the specialist equipment used in Imaging Services.
• Provides direct patient care in specialty areas.
• Must have a flexible approach to working hours, prepared to participate fully in shifts, extended working days and on–call working rotation and schedules as may be required
• Undertake relevant training and competency assessments, strictly adhering to agreed protocols and procedures
• Participate in on-going audit activities
• Adheres to appropriate Health & Safety guidelines and regulations
• Undertake basic patient observations, recognise a deteriorating patient, and manage immediately and appropriately
• To be required to carry out duties appropriate to role and grade
• Display excellent communication skills, act in a professional manner with sensitivity and discretion both in person and on the telephone often communicating with emotional patients or relatives using judgement and experience
• Train new Caregiver on systems and monitor quality of training in conjunction with senior Caregivers

Education

• General standard of education to GCSE including English essential

Certifications & Qualifications

• Qualified Assistant Practitioner desirable
• NVQ level 3 or equivalent desirable
• Diploma/Certificate in Healthcare Support Services desirable

Competencies (Complexity of Work):

• Requires dexterity to produce materials on a computer
• Manage time and resources and prioritise workload according to clinical needs.
• Build and sustain professional relationships and work as part of the imaging team
• Must be able to work in a stressful environment
• Excellent oral and written communication, organisational and time management skills
• Must be able to demonstrate competency in IT
• Self-motivated & directed with regard to an increasing level of understanding and knowledge

Work Experience:

• Previous healthcare experience in Imaging Department
• RIS/PACS knowledge

Physical Requirements:

• Requires physical manipulation of objects, fine tools/materials and people; narrow margins for error; accuracy and high degree of precision
• Requires frequent sitting, standing and walking

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

Language:

• Ability to speak and write in English at the equivalent to level of 7 of the International English Language Testing System or the Occupational English Test (OET) at level B