Senior Patient Affairs Specialist
Baylor College of Medicine
Houston, TX
Job posting number: #7373019 (Ref:26559-en_US)
Posted: October 22, 2026
Job Description
Summary
Verifies coverage, benefits and obtains prior authorization or predetermination for upcoming surgeries, procedure and radiology services. Provides great customer service during interaction with patients, providers, Baylor staff, insurance companies and anyone else while performing all job duties. The ideal candidate must be able to prioritize workload in order to meet productivity standards, assists with STAT verification requests in a timely matter, and understands high-level multi-specialty services.
This position is located at our Greenway Plaza location.
Job Duties
- Financially clears patients for upcoming services.
- Verifies coverage and benefits for upcoming services.
- Submits authorization requests and performs follow ups.
- Pull appropriate clinical documentation for case submission.
- Communicates status updates to MD office representatives and patients.
- Creates estimates and collects patient out of pocket prior to services being rendered.
- Answers Insurance Verification Helpline and resolves insurance inquiries from patients, physicians, and departments.
- Investigates patient insurance coverage and demographic issues.
- Accurately documents all work efforts in patient's chart.
- Responds to specific account inquiries by management.
- Performs other job-related duties as assigned.
Minimum Qualifications
- High school diploma or GED.
- Three years of relevant experience.
Preferred Qualifications
- Epic experience.
- Authorization submission and follow up experience.
- Multi-specialty clinic experience in a fast pace environment.
Work Authorization Requirement:
This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.
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